Effective November 12, 2026.
30-day return requests
Email service@meadowkettle.com within 30 days after receiving your order to request a return. Include the order number, items and reason. Contact us before sending a parcel so we can provide instructions.
Condition and eligibility
For a change-of-mind return, keep the item unused, unaltered and with its original components and packaging where reasonably possible. Used or mixed craft materials and customer-made or modified pieces may not be eligible for a change-of-mind return. This does not limit rights relating to defective or misdescribed goods.
Return steps
- Email your request within the request window.
- Wait for return instructions and securely pack the approved items.
- Send the parcel to the company return address below and retain proof of posting and tracking.
Return address
Siyang Mijia Media Technology Co., Ltd.
No. 249521, Building C22, Jiayuan Paris Metropolis, Zhongxing Street, Siyang County, Suqian City, Jiangsu Province, China
Who pays return postage?
Customers pay return postage for personal-preference or change-of-mind returns. For a damaged, defective or incorrect item, contact us first; we will assess the circumstances and arrange an appropriate remedy and return-cost handling. Do not discard the item or packaging until the issue is reviewed.
Refunds
After receiving the returned goods, we will inspect them and process an approved refund within 10 business days. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the funds. We will explain any deduction or refusal where permitted and applicable.
Exchanges and cancellations
Contact us to discuss an exchange; availability is not guaranteed. For cancellation, email as soon as possible before dispatch. Once an order has shipped, the return process applies where eligible.
Your legal rights
This policy supplements and does not exclude mandatory consumer rights available under applicable law. Contact us if the item is faulty or materially different from its description, even if a change-of-mind condition would not apply.